Is WeLink a fit for a small home with 4 to 6 beds?Getting started
Yes. Many of our clients start small. The workspace is priced per bed with a low monthly minimum, and you only see the tools your license needs. Consulting packages are quoted for your size, so a small home isn't paying for a large facility's work.
Do I need CARF or Joint Commission accreditation?Getting started
Not to get your state license. Licensing comes first, and accreditation is a separate, voluntary review. Some insurers and health plans do ask for it before they'll contract with you, especially for detox and outpatient programs. We help you check what your payers need, then get you ready for the survey if it makes sense.
Do you charge for each staff login?Workspace
Not for residential homes. BHRF, assisted living, detox and DDD homes pay per bed, so you can add every caregiver, BHT, nurse and manager without paying more. Hiring shouldn't raise your software bill. IOPs don't have beds, so they're priced per clinician user.
Do I need separate software for admissions, records, the eMAR and billing?Workspace
No. Referrals, the bed board, resident records, notes, the eMAR, staff files, training, compliance and claims all live in one WeLink workspace. Information you enter once, like a resident's name, payer and admit date, follows them everywhere, so your team isn't copying between systems.
How fast can we start using WeLink?Workspace
Your workspace opens the day you sign up, with forms and a policy manual already written for your facility type and state. Most of the setup is reviewing and approving what's there, adding your staff and residents, and a training session for your team.
How are substance use treatment records protected?Compliance
Detox and IOP programs follow extra federal privacy rules for substance use records (42 CFR Part 2) on top of HIPAA. WeLink includes the consent forms, a Part 2 policy and staff training for it. Before any real records go in, live use runs on HIPAA-compliant hosting with signed business associate agreements.
Can the workspace follow my state's forms and rules?Workspace
Each workspace is set up for your facility type and state during setup. We adjust the forms, policy manual, licensing checklist and wall postings to your state's requirements, and update them when rules change for Compliance Partner clients.
Can we switch to WeLink from another records system?Getting started
Yes. We plan the switch with you: what to move, when to go live, and how to train staff. Most facilities move active residents' current information, such as care plans, medications and contacts, and keep the old system read-only for past records. We set a go-live date that avoids survey and billing deadlines.
How is my team trained?Workspace
Your WeLink consultant trains your staff during setup, role by role, so direct care staff only learn the screens they use. Short guides stay in the workspace for new hires, and the assistant can answer how-to questions on shift.
What support do we get after we open?Workspace
You keep a named WeLink consultant for questions about compliance and the workspace. Compliance Partner clients also get regular check-ins, mock surveys and help when rules change.
How long does it take to get licensed?Licensing
It depends on the facility type, how ready your property is, and current state review times. Outpatient programs and small homes usually move faster than residential or medical programs. After the discovery call we give you a realistic timeline for your project.
How much money do I need to start?Getting started
Startup costs vary widely by license type, property, bed count and staffing. Your budget needs to cover the property, furnishings and safety upgrades, licensing and professional fees, insurance, and several months of payroll before steady revenue arrives. We build a startup budget with you in the feasibility phase.
Do I need a healthcare background to own a facility?Getting started
Not always. Many owners are not clinicians. What the state requires is that your facility has qualified people in key roles, such as an administrator, a manager, or a clinical or medical director, depending on the license. We help you define and fill those roles.
Should I find the property first or apply first?Licensing
For residential licenses, the property is part of the application, so the building has to pass zoning and fire review. We recommend a site review before you sign a lease or purchase, so you do not commit to a building that cannot be licensed for your use.
Can you help me get Medicaid or DD provider contracts?Licensing
Yes. We prepare Medicaid provider enrollment, health plan contracting and developmental disability provider applications for your state. Approval decisions belong to the agencies and plans, but a complete, well-prepared file avoids most delays.
Which states do you work in?Getting started
We work with founders across the United States. Every state licenses these facilities differently, with its own agencies, rules and Medicaid programs, so each project starts with a review of your state's requirements. We are based in Scottsdale, Arizona and serve clients nationwide.
What is the WeLink workspace?Workspace
It is your private online workspace for your facility. It holds your forms, policies and procedures, licensing checklist, wall posting list and, once you open, your EHR or EMR, eMAR, staff files and compliance checklist. It is included with Licensing, Turnkey Launch and Compliance Partner packages.
Do I have to write my own policies and procedures?Workspace
No. Your workspace includes a complete manual written for your facility type, with your facility's name and details filled in. You read each policy, change anything that is different for you, and approve it. We review the manual with you before it goes to the state.
Can my staff use the workspace after we open?Workspace
Yes. The same workspace becomes your records system: intake, progress notes, eMAR, incident reports, employee files and compliance tracking, with an AI assistant for handoffs and notes.
Is resident information kept secure?Workspace
Resident records belong only on secure, HIPAA-compliant systems with signed business associate agreements. Each staff member gets their own login, and access is limited to what their job requires.
Does WeLink provide staff?Jobs
WeLink Jobs connects facilities with care workers. Facilities post jobs and hire directly. Job posts are free for Turnkey Launch and Compliance Partner clients.
Do you guarantee my license will be approved?Licensing
No consultant can. Licensing decisions are made by state agencies. What we guarantee is a complete, carefully prepared application and a facility that is ready for inspection.